Terms and Conditions
By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions. If an item which you have ordered is out of stock, we will notify you by email. You may choose to cancel the order and receive a refund, wait until the item is back in stock, or substitute the item for another or your choice. If the substitute item is a different price, we will either refund the difference or ask you to pay the extra, whichever is relevant.
You must be over the age of 18 to order alcohol. Under the Licensing act 1964, it is a criminal offence to buy or attempt to buy intoxicating alcohol for anyone under the age of 18. If we suspect you are under the legal age, we will cancel your order. Alcohol is sent by courier and must be signed for by a person over the age of 18. Proof of age may be required upon delivery and failure to provide such proof may result in delivery being refused. If your delivery is refused, we will not reimburse the delivery cost. If you pay for your order by debit card or PayPal, we may ask for proof of age, before processing your order. Failure to provide proof of age will result in your order being cancelled.
How to cancel an order
If you wish to cancel an order, please contact us at email@example.com including the following:
- Customer name
- Order details including order number where possible
- Date of order
If your order has already been dispatched to you, you may return the item(s) within 14 days of delivery (please follow the procedure set out in the Returns policy).
If you wish to return an item, you must return them to us within 14 days of the date you received them. We will be happy to make an exchange or refund - provided the items are returned in perfect condition. If items have been handled and are in less than perfect condition, we are entitled to make a deduction for diminished value. We are unable to replace items that have been used, unless they are faulty. If an item is faulty, you must contact us first to let us know and we may ask you to provide photographic evidence. You may also be asked to return the item, in which case, we will pay the postage cost. You must not return an item without contacting us for authorisation first. If you do not contact us before returning an item, we will not cover your postage costs. If you are returning an item because it is unsuitable, we will not refund the postage you paid when buying and returning the item. This provision does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Further details of these rights are available from your local Trading Standards Department or Citizens Advice Bureau.
Goods damaged in transit
If you receive an item that has been damaged in transit, please notify us straight away. We will ask you to take a photograph, both of the damaged packaging and contents, for insurance purposes. Once we have received your photographs, we will arrange an exchange or refund, if appropriate. Please note that we do not accept returns on dented tins (such as beer kits), unless the contents are physically leaking. The lining on the tins is very strong and even large dents will not affect the contents.
When you want to return an item, please follow these steps: Contact us by phone or email (firstname.lastname@example.org) to receive authorisation for a return. If you do not contact us before returning the item, we will not cover the cost of the return postage. Please include details of the reason for the return, along with the order number, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items. Wrap your items securely to avoid damage in transit and return to Love To Brew. Send your package back to Love to Brew Returns, Love to Brew, 7 Brislington Hill, Bristol, BS4 5BE. Love To Brew cannot accept liability for any lost or damaged items. Proof of posting does not constitute proof of delivery.
Once an item has been received by Love To Brew, a refund will be processed within 14 days, providing the goods meet our returns criteria.
If you have received an unwanted gift from Love To Brew, you can exchange it for another item of the same value or more, provided you pay the cost difference and the additional postage. Products cannot be exchanged for cash.
Description of products & Pricing
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up-to-date as possible, however, the information including product descriptions and stock levels, may not always reflect the position at the exact moment you place an order. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. All products displayed on this website are available only while stocks last, we will contact you by email should an item no longer be available and offer you an alternative or a refund. We are only human and pricing mistakes do happen. If you order a product at an incorrect price, we will contact you to make you aware of the incorrect pricing. We may, at out discretion, honour the incorrect pricing, but are not obliged to do so.
When you place an order with Love To Brew, we process your order within one working day, and will dispatch items within a maximum of two working days. If there is any delay to you order, we will contact you to let you know and to receive your permission to continue the order with a later delivery date. Each item is packaged in the appropriate packaging to protect your items in transit. Items are sent by Royal mail or courier, depending on weight and size. Please see the delivery page for further details. Please note that we are closed on Monday, so orders placed over the weekend and Monday will be processed on Tuesday.
When you place an order with us our website will store the following information about your order:
- Your full name
- Your residential and delivery address
- Your telephone number
- Your email address
- Details about your order
Should you wish to have any of your personal information removed from our system, you may do so by emailing us.